Tour Connection Chile is committed to processing your personal data lawfully, fairly, and transparently. Our data practices are strictly governed by the following core legislative frameworks:
- National (Chile): Law N° 19.628 on the Protection of Personal Data, ensuring your information is handled according to Chilean privacy standards.
- International (GDPR): The General Data Protection Regulation (EU) 2016/679. Even though we are based in South America, we apply GDPR-level compliance as a baseline to protect our international travelers.
To safely execute high-altitude excursions in the Atacama Desert and manage your reservations, we collect specific necessary data at the time of booking:
- Identity & Contact: Full name, email address, phone number (WhatsApp), and nationality.
- Operational Data: Passport or ID numbers (frequently required by indigenous communities and CONAF for National Park entrance manifests).
- Logistics: Hotel accommodation details in San Pedro de Atacama for accurate dispatch and pickup routing.
We leverage modern automation protocols to ensure you receive immediate booking confirmations, critical weather updates, and seamless service. Your data is processed through our dedicated Enterprise Resource Planning (ERP) systems and workflow automation tools.
These systems are deployed specifically to route your booking details to our operations team, manage vehicle capacities, and dispatch tour guides efficiently. The use of automation allows us to provide a flawless, error-free customer experience.
Unlike many travel agencies that rely on commercial third-party platforms that may sell or harvest your data, Tour Connection Chile prioritizes data sovereignty.
Self-Hosted Security: Our primary databases, ERP systems, and automation pipelines (such as n8n) operate within our own securely provisioned, containerized server environments. This means your personal information remains strictly within our controlled digital infrastructure.
We do not sell, rent, or trade your personal data to external marketing agencies or data brokers. Data is only shared with essential local authorities (e.g., Park Rangers) when legally required for your transit.
To enhance your travel experience, we may occasionally use your contact information to send you relevant promotions, new excursion routes, or seasonal discounts.
You maintain absolute control over these communications. Every promotional message we send includes a direct, one-click option to unsubscribe. If you opt-out, your email is permanently removed from our marketing lists, though you will still receive transactional emails regarding active bookings.
Under both Chilean and GDPR regulations, you hold explicit rights regarding your personal information:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request corrections to inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your data once your tour is completed, provided it is no longer required for legal tax compliance.
Contact our Data Controller: To exercise any of these rights, please contact our team directly at booking@tourconnectionchile.com with the subject line "Privacy Request".
